Many organizations are rethinking how they use technology, people, and processes to accomplish the work of the organization. This strategic purposeful change is called _________.

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Digital transformation is about intentionally changing how an organization uses technology, people, and processes to reconfigure the way work gets done and how value is delivered. It’s not just adding new tools; it’s a strategic, organization-wide shift that rethinks business models, workflows, leadership, culture, and customer experience to become more agile and competitive.

Digitization is simply converting information from analog to digital. Automation focuses on using technology to perform tasks with less human input, usually within current processes. Innovation is about creating new ideas or offerings, which can be a part of transformation but doesn’t by itself describe the broad, strategic change across the whole organization.