One core premise of Total Quality Management is that which of the following is true?

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Multiple Choice

One core premise of Total Quality Management is that which of the following is true?

Total Quality Management hinges on continuous improvement and customer focus. The essential belief is that quality is never a finished state; there is always room to improve products, services, and the processes that create them. By involving everyone in the organization and using data to drive changes, teams continually seek ways to enhance quality to better meet customer needs. That mindset is captured by the idea that quality can always be improved. The other statements clash with TQM: quality isn’t fixed once achieved, quality isn’t the sole responsibility of management (everyone plays a role), and quality is central to delivering customer satisfaction.

Total Quality Management hinges on continuous improvement and customer focus. The essential belief is that quality is never a finished state; there is always room to improve products, services, and the processes that create them. By involving everyone in the organization and using data to drive changes, teams continually seek ways to enhance quality to better meet customer needs. That mindset is captured by the idea that quality can always be improved. The other statements clash with TQM: quality isn’t fixed once achieved, quality isn’t the sole responsibility of management (everyone plays a role), and quality is central to delivering customer satisfaction.

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